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Shipping and Returns

Shipping and Returns

Shipping

The Exotic Grocer ships within New Zealand only. (Please contact us for shipping inquiry outside New Zealand.)

The prices of fruit and shipping costs are in New Zealand currency and are inclusive of GST.

Shipping Costs are determined by location. For rural areas there will be an additional cost of $4.50 Shipping Costs charged per box.

The customer will pay The Exotic Grocer for the fruit ordered at the price displayed on the website at the time the order is submitted together with all shipping costs.

The Exotic Grocer has the discretion to decline any order placed or cancel any order for any reason.  The Exotic Grocer reserves the right to withhold delivery of any product for any reason whatsoever.

Customers are liable for every order made under their login.

Customers must pay for the fruit purchased either by internet banking or by credit card before their order will be dispatched.

Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the fruit will be deemed to be delivered.

The customer will ensure The Exotic Grocer or its agent is able to deliver where instructed by the Customer.

The Exotic Grocer endeavours to dispatch all orders within five working days. (Please note we do not ship on Public Holidays).

If a customer has not received an order within seven days of having placed the order, they are required to contact The Exotic Grocer.

In the event the customer has selected an incorrect shipping option, The Exotic Grocer reserves the right to refuse or cancel the order, or to charge for any additional shipping costs. The customer will be notified if there is any additional delivery charge for their order. In the event the customer receives an incorrect order the customer is required to notify The Exotic Grocer within 24 hours of receipt and failure to do so will deem acceptance of the fruit delivered by The Exotic Grocer. If the customer contacts The Exotic Grocer within 24 hours The Exotic Grocer will arrange for replacement of the correct fruit if it is available. 

 

Returns

If The Exotic Grocer is unable to supply the fruit ordered, The Exotic Grocer will refund the Customer’s payment.

The customer acknowledges The Exotic Grocer is selling perishable goods. The Exotic Grocer will, at its discretion, replace any damaged fruit or provide a refund provided the customer lets The Exotic Grocer know within 48 hours of receiving the damaged fruit.

The Exotic Grocer does not refund you if you change your mind.

If requested by The Exotic Grocer you need to provide a photo of damaged fruit before any refund or replacement.

The Exotic Grocer will not be liable for damage to fruit as a result of it being incorrectly stored or handled after delivery.